1. Mandatory Documentation:
The following documents are mandatory to rent a vehicle from Mataha Car Rental UAE and must be produced at the counter:
- Valid Passport & Emirates ID
- Valid Driving license issued at least 1 year before the pick-up date
- Valid International Driving license, where applicable, for customers who are on a visit visa
- Credit Card in the name of the renter for security blocking
Important: For customers who are opting for delivery, the above-mentioned documents should be uploaded at the time of booking creation or emailed to info@almatahacarrental.com at least two hours prior to the scheduled delivery.
2. Delivery, Extension, Return and Exchange
The minimum rental period is one day (24 hours) with a maximum grace period of 29 minutes from the elapse of the term agreed. In the event of the late return of the vehicle exceeding the grace period, Mataha Car Rental reserves the right to make an additional daily charge at the applicable rate, including fees for the options taken for each day.
The customer should inform Mataha Car Rental in advance about any required extension of the rental contract. If the customer fails to return the vehicle on the due date and does not notify Mataha Car Rental of any extension, the agreement will be renewed automatically, and charges will be debited from the available credit card.
This Rental Agreement remains valid until the Vehicle is returned by the Renter to the agreed drop-off location.
By accepting the Vehicle, the Renter confirms that the rental Vehicle is in the same condition indicated on the Vehicle Check Report and the Renter accepts full liability for any further damage to or loss of the Vehicle, however it occurs. The Renter remains fully responsible for the Vehicle until it is returned and checked in by an authorized representative, as confirmed in writing by Mataha Car Rental.
The Renter agrees to return the Vehicle with all documents and accessories (such as the spare tire and the toolkit) and in the same condition as received at the location and on the date and time stated in the Agreement.
Mataha Car Rental reserves the rights to repossess the Vehicle at any time if the Vehicle is used in violation of this Agreement or if the Renter fails to settle its financial obligations to Mataha Car Rental.
If the Renter returns the Vehicle outside of the location working hours, the Renter must comply with the out-of-hours return instructions given by Mataha Car Rental for that location. In all cases, the Renter is fully responsible for the Vehicle until the site re-opens for business and the Vehicle is checked in by Mataha Car Rental.
If Mataha Car Rental agreed that the Renter can return the Vehicle to a place other than the rental location, or if Mataha Car Rental agreed to collect it, the Renter is fully responsible for the Vehicle until Mataha Car Rental collects it and, in all events, the Renter must obtain a document confirming that Mataha Car Rental collected the Vehicle.
Mataha Car Rental is not liable to the Renter or any passenger or third party for loss or damage to property left in the vehicle either during the period of rental or thereafter. Such property is entirely at the Renter’s own risk throughout the term of the agreement.
The rented Vehicle may need to be replaced if the Vehicle is due for service, sale exchange, accident, etc. In this case, the Renter must deliver the Vehicle back upon Mataha Car Rental’s request. Mataha Car Rental does not guarantee to return the same vehicle to the Renter. If Mataha Car Rental is unable to adhere to service intervals due to late return, this could result in financial obligations and damages to the Vehicle. Any such costs will be entirely borne by the Renter.
If the vehicle requested by the Renter is not available, Mataha Car Rental may allow an upgrade for temporary use only. Once the car in the Renter’s charge group is available, Mataha Car Rental will contact the Renter for an exchange and, in this event, the Renter must return the Vehicle as soon as Mataha Car Rental requests it. Three attempts for exchange will be made. If all attempts are unsuccessful, the Renter will be charged for the upgraded vehicle from the date the vehicle in the Renter’s charge group was available.
Early termination of monthly contracts will result in a higher rate. This is calculated based on the applicable rates for actual used days.
If the Renter does not return the vehicle on the expected check-in date, dues are not settled on the agreed date, or in case the vehicle is used in a manner that violates the terms of the rental agreement, Mataha Car Rental reserves the right to:
Report the vehicle as stolen to the Police
Repossess and recover the vehicle without prior notice to the Renter
File a police case against the Renter/Payer for non-payment of the outstanding dues
Charge the Renter the late fee of 2% on the unpaid instalments, all additional costs including recovery fee, damages, etc. until full settlement is made.
3. Personal Data
The Renter entitles Mataha Car Rental to communicate the personal related data of the Renter to the concerned authorities such as the police, traffic departments, Criminal Investigation Departments, and other relevant bodies.
4.Rates & Modification:
Rates are subject to change if any changes to the booking are made after the date of the reservation confirmation.
Where the Renter wishes to amend the initial period of rental – either by extension or reduction in rental days – the Renter acknowledges that Mataha Car Rental reserves the right to modify its rates accordingly.
5. Conditions of Use
The Renter is expected to look after the Vehicle carefully. In particular it must NOT be used:
To carry persons, the property of persons, or property for hire, except in the case of trucks and vans after getting Mataha Car Rental’s prior written approval
To carry a higher number of passengers than the amount for which the Vehicle is constructed to accommodate
To carry any object or substance which because of its condition or smell, may harm the Vehicle or prevent or delay Mataha Car Rental’s ability to rent it again
To propel or tow any vehicle, trailer, or other object
In any race, test or contest or any illegal purpose
For driving off paved road
While the Renter or other driver of the Vehicle is under the influence of alcohol, hallucinatory drugs, narcotics, barbiturates, or any other substance impairing his/her consciousness or ability to react
In contravention of any customs, traffic laws or other effective regulations
By any person other than the Renter unless such person has been assigned by the Renter and informed to Mataha Car Rental as the additional driver (as nominated in the Agreement)
For sub-renting
Outside the country, unless after obtaining Mataha Car Rental’s prior approval and upon submission of all proper documents by the Renter; or
In geographical areas which have been (or will be) notified by Mataha Car Rental as restricted.
The Renter agrees to (i) be liable for any legal consequences or liabilities, (ii) bear all costs and expenses, (iii) to indemnify Mataha Car Rental against any and all losses incurred by Mataha Car Rental and/ or any damages occurred to the Vehicle, resulting out of the Renter’s breach of any of the above conditions of use under this clause no.
6. Insurance Policy
Mataha Car Rental provides standard insurance for persons using the Vehicle under an automobile liability policy.
However, the Renter may opt for a higher level of insurance coverage after paying the applicable premium/rate as agreed with Mataha Car Rental and stated above in this Agreement. In this case, the Renter must get a signed copy of the Terms And Conditions of any extended insurance or have the extended insurance coverage expressly mentioned on the above of this Agreement (if it is higher than the standard insurance coverage mentioned above) failing which no additional insurance coverage will be regarded.
In case of agreement on the ‘Collision Damage Waiver’ (CDW); the Renter accepts liability for losses of, or damage to the Vehicle, its parts, and accessories. This is limited to the amount of the non-waivable and non-refundable excess liability, as stated on the above of this Agreement. Further, the Renter shall provide Mataha Car Rental with a valid accident report issued by the police (or other relevant authority). Otherwise, all costs and expenses for reinstating and delivering the Vehicle to Mataha Car Rental in the same condition as it was received, shall be borne by the Renter.
In case of agreement on the Super Collision Damage Waiver (SCDW); the Renter accepts the optional Super Collision Damage Waiver (SCDW) by paying, in advance, the equivalent premium specified on the Rental Agreement. The Renter is exempted from liability for loss of or damage to the vehicle, its parts, and accessories (other than caused by theft), provided that a valid Police Report is presented and the insurance company covers the same. The Renter acknowledges that any coverage becomes null and void in the absence of a permanent Police Report.
In case of agreement on the ‘Personal Accident Insurance’ (PAI); the Renter accepts the optional Personal Accident Insurance (PAI) by paying the daily premium specified (as agreed upon with Mataha Car Rental and stated in the above of this Agreement), insurance will cover the medical costs and accidental death for the Renter and passengers in the event of an accident during the rental as per Mataha Car Rental’s Motor Vehicle Policy.
If additional insurance is purchased for vehicle usage outside the UAE, this will be limited to damage claims and will not cover or compensate for any other expenses incurred. Insurance is valid upon submission of all